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Warranty

Micatu Limited Warranty

1. Limited Warranty

This Limited Warranty is valid only if you purchased the product either directly from the www.micaarray.com website or from a MICATU authorized Reseller.

Customers can extend the Limited Warranty to a full three years for products sold in countries served by MICATU operated Service Centers including: Australia, Austria, Belgium, Canada, China, France, Germany, Italy, Japan, Netherlands, New Zealand, Portugal, Spain, Sweden, United Kingdom and USA.

The extended warranty covers replacement of all non-consumables.  This does not include coring needles, hole-guide templates and silicone molds.

1.2 MICATU warrants the mechanical components of this product to be free of defects in material and workmanship if used under normal operating conditions. This Limited Warranty is applicable for one year from the original date of retail purchase, unless your country provides a longer statutory warranty, in which case the statutory warranty shall apply. However, MICATU is pleased to offer a warranty extension of up to a total duration of 3 years provided that your product purchase is registered online within 90 days of retail purchase and you opt in to purchase the extended warranty.

If the product displays any defects within the specified warranty period and that defect is not excluded under clause 4, MICATU will either repair or replace the product using new or reconditioned product or parts. In the event that MICATU decides to replace the entire product, this Limited Warranty shall apply to the replacement product for the remaining initial warranty period from the date of purchase of the original product only. 

1.3 Upon validation of the warranty claim, the repaired or replacement product will be returned to the user freight prepaid.

1.4 Warranty claims other than those indicated above are expressly excluded.

IMPORTANT: Please retain your purchase receipt. This is your proof of purchase and your Limited Warranty will commence from this date. If you do not retain your purchase receipt then this Limited Warranty will be void. In the unlikely event that you require to exercise this Limited Warranty, we will need you to provide a copy of this purchase receipt. Without this we will unfortunately not be able to process your request for warranty repair.

 2. Online Registration

Registration of your new MICATU instrument must be completed within ninety (90) days from date of purchase. This can quickly be completed by visiting www.micaarray.com.  We would ask that you read the terms and conditions of our Limited Warranty carefully. If the product purchase is not registered within the first ninety (90) days of your product ownership, this will result in the Limited Warranty being applicable for only one year, or for the period of your country's statutory warranty, whichever is longer.

3. Warranty Service; Return Authorization Number

3.1 The initial stage of our warranty service, and the quickest means of achieving a solution, is to check if the problem can be resolved by our Online Service. If you are not able to resolve your issue through this route and you need to request warranty service, please contact us at www.micaarray.com  or use our online request form to request a Return Authorization (RA) Number. All inquiries must be accompanied by a description of the problem, the serial number of the product and a copy of the original sales receipt.

3.2 No returns can be accepted without a valid RA number.

3.3 It should be noted that shipments into authorized Service Centers for warranty repair without freight prepaid cannot be accepted.

4. Warranty Limitations and Exclusions

4.1 This Limited Warranty does not cover consumable parts. These include, but are not limited to; coring needles, hole guide templates, silicone molds, or items that are subject to normal wear and tear.

4.2 Where applicable, MICATU warrants the following items contained in or with the product to be free from defects in material and workmanship for a period of ninety (90) days from date of purchase: MicaArray TMA Baseplates, MicaArray TMA Top Plate, MicaArray TMA Bottom  Plate, MicaArray Hole Guide Template, Knurled Adjustment Screw, Silicone Mold and the MicaArray Needle Handle Assembly.

4.3 This Limited Warranty does not cover the product if it has been electronically or mechanically modified in any way. If the product needs to be modified or adapted in order to comply with applicable local technical or safety standards in any country which is not the country for which the product was originally developed and manufactured, this modification / adaptation shall not be considered a defect in materials or workmanship. This Limited Warranty does not cover any such modification / adaptation, regardless of whether it was carried out professionally or not. Under the terms of this Limited Warranty, MICATU shall not be held responsible for any costs resulting from such a modification / adaptation.

4.4 This Limited Warranty covers only the product hardware. It does not cover technical assistance for hardware or any current or proposed software. In addition it does not cover any software products whether or not contained in the purchased product package. Any software is provided only in the condition and format contained with the product, unless expressly provided for in any enclosed software limited warranty.

4.5 This Limited Warranty is completely invalid if the factory applied serial number has been altered or removed from the product.

4.6 Free inspections and maintenance / repair work are expressly excluded from this Limited Warranty. If an inspection of the product by MICATU shows that the defect in question is not covered by the Limited Warranty, the inspection costs are payable by the customer.

4.7 Product damage or defects caused by the following conditions are not covered by this Limited Warranty:

4.7.1 Improper handling, neglect or failure to operate the unit in compliance with the instructions given in MICATU user or service instructions or pictorials.

4.7.2 Connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used.

4.7.3 Any Act of God or Nature (such accident, fire, flood, etc.) or any other condition that is beyond the control of MICATU Inc.

4.8 Any attempted repairs or modifications of the instrument carried out by unauthorized personnel (including the user) will void the Limited Warranty completely.

4.9 Products which do not meet the terms of this Limited Warranty can be repaired exclusively at the buyer's expense. MICATU or its authorized service center will inform the buyer of any such circumstance and request a written order to repair the product. In the event that the buyer fails to submit a written repair order within 6 weeks of notification, MICATU reserves the right to dispose of the product in an appropriate, environmentally friendly manner.

4.11 Authorized MICATU Resellers do not sell new products directly in online auctions. Purchases made through an online auction are subject to a “let the buyer beware" basis. Online auction confirmations or sales receipts are not accepted for warranty verification and MICATU will not repair or replace any product purchased through an online auction.

4.12 Warranty Transferability This Limited Warranty is extended exclusively to the original buyer (customer of authorized Reseller) and is not transferable to anyone who may subsequently purchase this product. No other person (distributor, dealer, fulfiller, retailer etc.) shall be entitled to give any warranty promise on behalf of MICATU Inc.

5. Claim for Damages

Subject only to the operation of statutory applicable local laws, MICATU shall have no liability to the buyer under this Limited Warranty for any consequential or indirect loss or damage of any kind. In no event shall the liability of MICATU under this Limited Warranty exceed the invoiced value of the product.

6. Limitation of Liability

 This Limited Warranty is the complete and exclusive warranty between you and MICATU. It supersedes all other written or oral communications related to this product. MICATU provides no other warranties for this product.

7. Other Warranty Rights and National Law

7.1 This Limited Warranty does not exclude or limit the buyer's statutory rights as a consumer in any way.

7.2 The Limited Warranty regulations mentioned herein are applicable unless they constitute an infringement of applicable statutory local laws.

7.3 This Limited Warranty does not detract from any statutory seller's obligations in regard to any lack of conformity of the product and any hidden defect.

 8. Amendment

Warranty service conditions are subject to change without notice. Please refer regularly to the latest warranty terms and conditions and additional information regarding MICATU Limited Warranty, at http://www.micaarray.com or its related brands / products.



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